That's when I received the "no access" message. Now, I was seated in the exact same location I always occupy when reading and perusing books on my Kindle, so I know darned well I have Wi Fi and 3G access from that site.
Nevertheless, I turned off the 3G/WiFi, turned off the Kindle, tried everything all over again. This time I'd lost all my books as well as access to 3G/WiFi. And the menu items were non-responsive. Nothing I did remedied the situation.
With Kindle in hand, I went to the computer to visit Amazon's Kindle Troubleshooting site. Of the FAQs, none really addressed the frozen menu and lost books that I was experiencing in addition to lack of Wi Fi access. But I tried the option related to the no Wi Fi access message. There I read that when all else fails I should enter: Home > Menu > Restart.
Which I did.
Except -- when the Kindle is frozen, nothing happens when the Menu button is pressed!!
So I used the email option under "Contact Us" to explain the problem.
And a Kindle technician responded in a timely manner.
The solution to my problem? Go to the Menu and press "Restart."
Fortunately, immediately after sending my email to the Amazon Kindle Troubleshooting site I Googled "frozen Kindle" and located a chat room where I was reminded to hold the power button for 15 seconds. Obviously, I should have done this instead of going to the Kindle Troubleshooting page.
I held the power button for 15 seconds (which I remembered doing before when I got the "no WiFi access" message). My Kindle rebooted, and all my books were recovered. I had to scan to the last-page read for the book club novel (regrettably I lost all my highlights/bookmarks/notes -- but hey, the book was back!) and all was well with the world again.
- I love it when the gadget technicians advise you to use the features of the device that aren't working in order to solve the problem you're having with the electronic wonder.
- I've never had this problem with a good old-fashioned, ink-on-paper, bound book. Misplaced, food/drink spilled, pages torn or stuck together, etc. But never have I had a book freeze up or disappear in my grip.